Bling MarketingContact
Email us. A person reads it.
There is no contact form on this page, on purpose — a form that quietly goes nowhere is worse than no form at all. Send an email and it reaches a real inbox.
Before you write
What to put in the email
Not bureaucracy — it is what stops the first reply being a request for things you already knew.
If you already have an account
- The email address you signed up with, so we can find you.
- The reference of the enquiry, order or invoice you are asking about — it is on the screen you are looking at.
- What you expected to happen, and what happened instead.
If you have not signed up yet
- The trade or service you offer.
- The postcode areas you cover.
- What you want to know before you commit anything.
We will tell you straight whether there are enquiries for your trade in your area, even when the answer is not yet.
If an enquiry was defective
- Most claims are faster from your dashboard than by email — file them there.
- Email is the route for the 2 reasons that need a screenshot or a bounce message, because attaching a file to a claim is not built yet.
- Attach the evidence to the email and quote the enquiry reference.
Response times
How quickly you will hear back
One of these is a published commitment. The other is not set yet, and we would rather say so than make one up.
Credit-return claims
We aim to decide within 48 hours, and the published worst case is 3 business days. A commitment the system holds itself to — the same figures the claim form and the policy page show, read from the same place.
General questions
Support hours and a general response time have not been agreed yet, so there is no number here for us to hold ourselves to — and we would rather leave a gap than invent one. When they are set they will be published on this page.
Privacy, your data, or a data request
Use the privacy address rather than support, so it reaches the right person first: [email protected]. With an account you can also download a copy of everything we hold about you from your dashboard, without asking anyone.
Checking a delivery certificate
You do not need us for that. Paste the certificate into the public verification page and it is checked in front of you — no account, and no reliance on our word.